Terms of service

Last updated: 2 September 2026

Welcome to LOOMÉ. These Terms of Service ("Terms") apply when you visit itsloome.com or buy from us. "LOOMÉ", "we", "us" and "our" mean LOOMÉ, a business registered in Israel and based in Nazareth. "You" means the visitor or customer.

Please read these Terms together with our Privacy Policy, Shipping Policy and Refund Policy. By using our website or placing an order, you agree to these Terms. If you do not agree, please do not use the website.

1. Who we are

LOOMÉ designs and hand-crochets bags in Nazareth, Israel, and sells them through this website. Our website runs on the Shopify platform. Every purchase you make here is a purchase from LOOMÉ, not from Shopify. Shopify is not responsible for our products or for any sale between you and us.

2. Using the website

You must be at least 18 years old to place an order. When you order, you must give us correct and complete details (name, address, email and payment details). You are responsible for keeping your account details safe.

You may use the website only for lawful purposes and for personal shopping. You may not copy, scrape or misuse the website, or try to harm it or interfere with how it works.

3. Our products

Every LOOMÉ bag is handmade. Small differences in stitching, shape, colour or size are normal and are part of what makes each bag unique. They are not defects. Colours may also look slightly different on different screens.

We do our best to describe and photograph each bag accurately. We may change or discontinue products at any time.

4. Prices and payment

All prices are shown in Israeli shekels (₪ / ILS) unless another currency is shown at checkout. Prices do not include shipping. Shipping costs are shown at checkout before you pay.

For orders sent outside Israel, prices do not include import duties, customs fees or taxes charged by your country. These are your responsibility (see our Shipping Policy).

Payment is taken securely through our payment provider when you place the order. We may change prices at any time, but changes will not affect an order you have already placed. If we find a clear pricing mistake on an order, we will contact you before shipping to confirm or cancel the order. If the order is cancelled, we refund you in full.

5. Orders

When you place an order, you will receive an order confirmation email. This confirms that we received your order. We accept your order when we ship it.

We may refuse or cancel an order, for example if an item is out of stock, if we cannot verify payment, or if there is an error on the website. If we cancel an order you have already paid for, we refund you in full.

6. Shipping and delivery

Shipping costs, delivery times and customs information are in our Shipping Policy. Delivery times are estimates. Delays caused by the postal service, customs or events outside our control can happen, and we will do our best to help.

Please make sure your shipping address is correct. If a parcel is returned to us because of a wrong address or because it was not collected, we may ask you to pay the cost of sending it again.

7. Cancellations, returns and refunds

Your right to cancel an order and return a bag is explained in our Refund Policy. It follows the Israeli Consumer Protection Law, 1981 (חוק הגנת הצרכן). Nothing in these Terms takes away rights you have under the law. To cancel an order, see our Cancel an order page.

8. Custom orders

We accept custom requests for colour and hardware on our existing designs. A custom order starts only after we confirm the details, price and timing with you by email and you have paid.

Because a custom bag is made specially for you, it cannot be cancelled or returned once we have started making it, unless it arrives damaged, faulty or different from what we agreed.

9. Intellectual property

The LOOMÉ name, logo, bag designs, photos, text and everything else on this website belong to LOOMÉ (or to people who let us use them). You may not copy, use or share them for commercial purposes without our written permission. You are welcome to share links to our website and product pages.

10. Reviews and feedback

If you send us a review, photo, idea or feedback, you allow us to use it on our website and social media, and in our marketing, without payment. Please do not send us anything that is not yours, or that is offensive or unlawful.

11. Website accuracy and third-party links

We try to keep the website accurate and up to date, but there may sometimes be mistakes in descriptions, prices, stock or shipping details. We may correct them at any time. The website may contain links to other websites (for example Instagram or our payment provider). We are not responsible for those websites.

12. Our responsibility to you

We are responsible for supplying the bag you ordered, as described, and for your rights under the law. Beyond that, and as far as the law allows, we are not responsible for indirect losses (for example lost profit) that come from using this website or from a delay in delivery.

Nothing in these Terms limits any responsibility that cannot be limited by law, or any right you have as a consumer under Israeli law.

13. Privacy

How we collect and use your personal information is explained in our Privacy Policy.

14. Changes to these Terms

We may update these Terms from time to time. The latest version is always on this page, with the date at the top. The Terms that apply to your order are the Terms shown on the website when you placed it.

15. Governing law

These Terms and every order are governed by the laws of the State of Israel. Any dispute will be handled by the competent courts in Israel. If you are a consumer in another country, you may also have rights under the laws of your own country, and these Terms do not take them away.