Shipping policy

Last updated: 2 September 2026

Every LOOMÉ bag is hand-crocheted in Nazareth, Israel, and shipped from our studio. Here is everything you need to know about delivery.

Making your bag

Every bag is made for your order. We usually need about 3 business days (Sunday to Thursday, not including Israeli holidays) to make your bag; in rare cases it can take a little longer. Custom orders (a different colour or hardware) can take more time, and we confirm the timing with you by email before you pay.

When your bag is ready we hand it to Israel Post and email you, with tracking details when they are available.

Shipping in Israel

Standard shipping (Israel Post): ₪50
Free on orders of ₪500 or more
Delivery time: 5–8 business days after your bag ships

International shipping

International tracked shipping: ₪120
Free on orders of ₪1,000 or more
Delivery time: 14–28 business days (about 2–4 weeks) after your bag ships, depending on the destination and local customs

We ship to most countries. If your country is not offered at checkout, email us and we will check if we can ship to you.

Customs, duties and taxes (international orders)

Our prices do not include import duties, customs fees or taxes charged by your country. These are charged by your local customs office or courier when the parcel arrives, and are paid by you. We cannot predict these amounts, so please check with your local customs office before ordering. We cannot mark parcels as gifts or lower the declared value.

Delivery times are estimates

Delivery times are estimates given by the postal service. Delays can happen because of holidays, weather, customs checks, or events outside our control. If your parcel is late, email us and we will track it with you.

Address and delivery problems

Please check your shipping address carefully before you pay. If a parcel comes back to us because the address was wrong or it was not collected from the post office, we will contact you. Sending it again costs the shipping fee again.

If your parcel is lost or arrives damaged, email us within 7 days at itsloome.store@gmail.com with your order number (and photos, if damaged) and we will sort it out.